crazy time Privacy Policy for Filipino Players

When you register on the crazy time platform, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During your sessions, we automatically gather technical data including your device type, browser version, IP address, and general location to ensure the platform runs correctly on your mobile or desktop browser. Gameplay data — such as bets placed, games accessed, and session duration — is recorded to support responsible gaming tools and to resolve any disputes that may arise. All information collected is limited to what is genuinely needed to operate the platform safely and fairly for every Filipino player.

Your personal data is used primarily to operate your account, verify your identity, and process financial transactions on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. Gameplay and session data helps us improve the platform experience, identify technical issues, and power the responsible gaming features available to all registered players. We may use aggregated, anonymised data for internal analytics and platform development — this data cannot be traced back to any individual player. crazy time does not sell, rent, or share your personal information with third-party advertisers or marketing companies without your explicit consent. We may share data with trusted service providers who assist in operating the platform, such as payment processors and identity verification partners, but only under strict confidentiality agreements. Any sharing of data is done solely to the extent required to deliver the services you have signed up for.

The crazy time platform uses cookies and similar tracking technologies to keep your session active, remember your preferences, and ensure the site functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or place bets. We also use analytics cookies to understand how players navigate the platform so we can improve page performance and mobile responsiveness. You can manage your cookie preferences through your browser settings at any time; however, disabling non-essential cookies will not affect your access to core platform features. We do not use cookies to build advertising profiles or share browsing data with external ad networks. Our cookie practices are designed to be transparent and proportionate, in line with applicable Philippine data privacy regulations. If you have questions about specific cookies in use, please reach out to our support team at [email protected].

We take the security of your personal data seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your login credentials and financial details remain protected at all times. Access to personal data within our organisation is strictly limited to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine regulatory authority within the timeframes required by law. We encourage you to use a strong, unique password for your crazy time account and to enable any additional security features available in your account settings. If you suspect any unauthorised activity on your account, please contact us immediately at [email protected].

As a registered player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 (Republic Act No. 10173) regarding your personal information. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or out of date. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and anti-fraud purposes. If you believe your data has been processed unlawfully, you have the right to object and to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, simply send a written request to [email protected] and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and we are committed to handling all such requests with care and transparency. For more information about your rights and how we handle data requests, please visit our FAQ page.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our internal compliance obligations. Transaction records and identity verification documents are kept for a minimum period to satisfy anti-money laundering and regulatory requirements applicable to online gaming platforms in the Philippines. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify you via the email address registered to your account and update the effective date at the top of this page. We encourage you to review this page periodically so you are always informed about how your data is being handled. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy.